Privacy Policy

How Fixnelo collects, uses, shares and protects personal information when you visit fixnelo.lol, place an order or contact our team.

Effective: October 27, 2026Applies to: fixnelo.lol

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At a glance

The Key Points

A short summary. The full policy below governs.

What We Collect

Order, contact and site-usage information needed to serve you.

How We Protect It

Encrypted checkout; we never store full card numbers.

No Selling for Money

We do not sell personal information for money.

Your Choices

Unsubscribe anytime and request access or deletion.

01Overview & Scope

This Privacy Policy explains how Fixnelo (“Fixnelo,” “we,” “us” or “our”) handles personal information collected through our website, fixnelo.lol, and related communications, including email and phone support. By using our website, you acknowledge the practices described here.

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02Information We Collect

Information you provide: name, email address, shipping and billing address, phone number, order details, and the content of messages you send us.

Payment information: payments are processed by secure third-party payment processors. Fixnelo does not store full payment card numbers.

Information collected automatically: device and browser type, IP address, approximate location, pages viewed, referring pages and interactions, collected through cookies and similar technologies.

Information from partners: delivery status from shipping carriers and fraud-prevention signals from payment processors.

03How We Use Information

Process, fulfill, ship and deliver your orders.
Provide customer support, returns and exchanges.
Send order confirmations, shipping updates and service messages.
Apply savings such as the 15% subscriber offer after you subscribe.
Send marketing emails when you have chosen to receive them.
Maintain, secure and improve our website and services.
Detect and prevent fraud and comply with legal obligations.

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04Cookies & Tracking

We use cookies and similar technologies to keep your cart working, remember preferences, understand how the site is used and, where applicable, measure marketing. You can control cookies through your browser settings and, where offered, our cookie preferences banner. Disabling some cookies may affect site functionality.

05How We Share Information

We share personal information only as needed to operate our business, including with:

Our e-commerce platform and website hosting providers.
Payment processors that handle transactions securely.
Order fulfillment partners and shipping carriers that deliver your orders.
Email, customer support and analytics service providers.
Authorities, when required by law or to protect rights and safety.
A successor entity in connection with a merger, acquisition or sale of assets.

We do not sell personal information for money. If we use advertising or analytics tools that are considered “sharing” or “targeted advertising” under certain state laws, you may opt out as described in Your Privacy Rights.

06Email Communications

Marketing emails are sent only when you subscribe. Every marketing email includes an unsubscribe link. Even after you unsubscribe, we will still send transactional messages about your orders.

07Data Retention

We keep personal information for as long as needed to provide our services, fulfill orders, handle returns, maintain business and tax records, resolve disputes and meet legal obligations, then delete or de-identify it.

08Data Security

We use reasonable administrative, technical and physical safeguards, including encrypted checkout connections, to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

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09Your Privacy Rights

Depending on your state of residence, you may have the right to:

Know and access the personal information we hold about you.
Correct inaccurate personal information.
Delete personal information, subject to legal exceptions.
Receive a portable copy of your information.
Opt out of targeted advertising, sale or certain profiling.
Appeal a decision we make about your request.

To make a request, email support@fixnelo.lol. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights.

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10Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

11Third-Party Links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review them.

12Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective” date shows when it was last revised. Material changes will be posted on this page.