Accessibility statement

Accessibility Statement

Fixnelo is committed to a website that everyone can use — including people who rely on assistive technology, keyboard navigation or reduced motion.

WCAG 2.1 AA goalKeyboard friendlyReduced motion respectedHelp 24/7

Our Approach Get Assistance

Last reviewed: October 27, 2026

Woman using a wheelchair working on a laptop at a table by the window — A store designed for every customer.01 / 05

Everyone deserves to find the right tool, place an order and get help — independently and with confidence.Our accessibility commitment

Woman in a wheelchair using a tablet at a bright kitchen table — Usable across devices and abilities.02 / 05

Our standard

Our Approach

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities.

Accessibility is an ongoing effort. We review our pages as we add content and features, and we welcome feedback that helps us improve.

What we do

Accessibility Features

Practical measures built into our pages.

Clear Structure

Headings, landmarks and lists that assistive technology can navigate.

Keyboard Access

Interactive elements reachable by keyboard, with visible focus.

Readable Contrast

Dark text on light surfaces and light text on dark surfaces.

Text Alternatives

Descriptive alternative text for meaningful images.

Reduced Motion

Animations turn off when your device requests reduced motion.

Responsive Layouts

Pages adapt to phones, tablets and desktops without sideways scrolling.

Smiling senior couple using a laptop together at home — Help is available any time.03 / 05

Compatibility

Browsers & Assistive Tools

Our website is designed to work with current versions of major browsers and with common assistive technologies, including screen readers, screen magnifiers, voice control and browser zoom.

Text can be enlarged with browser zoom.
Content reflows on smaller screens.
Forms use visible labels and clear instructions.

Man reading a braille book with his fingertips — Feedback helps us improve.04 / 05

Known limitations

Where We Are Still Improving

Despite our efforts, some content may not yet be fully accessible. Areas we monitor include:

Content and tools provided by third parties.
Older content and downloadable documents.
Product images supplied by manufacturers.

Tell us: if you encounter a barrier, we will work to provide the information in another way and to fix the issue.

Young mentor helping senior adults using laptops in a library — We can help you shop by phone or email.05 / 05

Assistance

Need Assistance?

If any part of our website is difficult to use, our team can help you find products, answer questions and place an order. Support is available 24/7 at support@fixnelo.lol or +1 (224) 336-8108.

Contact Us
Describe the page and the barrier.
We Assist
We help you complete your task.
We Improve
We review and fix the issue.

Accessibility questions

Common Questions

Does the site work with screen readers?

We design pages with semantic structure and text alternatives intended to work with common screen readers. If you experience an issue, please let us know.

Can I turn off animations?

Yes. When your device’s reduced-motion setting is on, our page animations are disabled automatically.

Can I order by phone?

Our team can guide you step by step through finding products and completing checkout, by phone or email, 24/7.

Accessibility feedback